Auto Mechanicin Summerville, SC

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We appreciate you for choosing A+ Auto Mechanic Services.

When was the last time you walked into a mechanic's shop and thought to yourself, "Wow, everyone here is so friendly! Their waiting room is nice too. I think I'll stay while they work on my car." The truth is, too many autobody shops in Summerville are dark, dingy, and dirty. To make matters worse, their staff are aloof and often don't know a thing about customer service.

At A+ Auto, our goal is to change the way people view Automotive Shops. When you visit our shop, we want you to walk in and feel like you are a part of our family. When you become our customer, we will work hard to ensure you never have a reason to look for a different mechanic in Summerville, SC. We want to restore your trust in the automotive business and make certain you never feel cheated or are unsure about your vehicle's repairs.

As a full-service auto mechanic shop in Summerville, we do everything from routine maintenance like oil changes to major repairs involving engines and transmissions. We started off in 2004 as a Major Repair Auto Shop and barely made it through the 2008 recession. However, we persevered and came back strong in 2010 by adding more services and becoming a true full-service auto shop. Today, we have been at our location in North Summerville for more than 16 years, and we have no intention of going anywhere soon.

Unlike some auto repair shops in Summerville, we pride ourselves on A+ customer satisfaction and outstanding workmanship. We are so confident in our abilities that we back up our work with a four-year, 48K mile warranty - unheard of in our industry. When we say we're a one-stop-shop for ALL of your auto repair needs, we mean it!

Auto Service Summerville, SC

Some of the most requested auto repair services we offer include:

  • General Maintenance and Repair
  • Transmission Repair
  • Air Conditioning Repair
  • Engine Repair
  • Electrical Repair
  • Alignment Services
  • Diagnostic Services

SERVICE AREAS

Why Choose A+ for Auto
Repair in Summerville, SC?

Our loyal customers keep coming back to A+ Auto because we genuinely want to provide them with top-notch auto repairs and the most helpful customer service in the Summerville mechanic industry.

Why choose us, you ask?

We provide:

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The Best Warranty in the Biz

Our warranty covers your first 48 Months or 48,000 Miles

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The Best Car Mechanics in Summerville

Our auto body professionals are ASE certified technicians. In addition, our shop is certified as Nationwide Gold and a NAPA Auto Care Center.

The Best Perks

We're talking FREE shuttle rides, same-day service on most repairs, quality work approved by you, and no surprise charges. Our business model is simple: give our customers the highest quality work with the most helpful customer service. No if's, and's, or but's.

As a family-owned and operated auto mechanic shop in Summerville, we are proud to serve the Lowcountry. After all, you're our neighbors, and neighbors have to look out for one another. Swing by our shop to see the A+ Auto difference. We think you will like what you see!

General Automobile
Maintenance and Repair
in Summerville

You have spent thousands of dollars on your vehicle. Doesn't it make sense, then, to take care of your investment? General maintenance and repair services like oil changes and tire rotations are crucial for maintaining the life of your car or truck. Perhaps more importantly, routine service can help ensure your safety systems are fully functional. When your car is up-to-date on maintenance, you have peace of mind knowing your friends and family are safe.

A few reasons you should bring your car or truck in for regular maintenance include:

 Automotive Shop Summerville, SC
Extend Your Vehicle's Life

Extend Your Vehicle's Life

With regular maintenance, you can keep your vehicle in good shape year-round. By keeping a regular maintenance schedule, you can prevent breakdowns and reduce wear and tear that can reduce the life of your vehicle. By giving your car or truck the attention it needs, you can get the most out of your vehicle and keep it in good shape well past the 100k mile mark.

Better Safety

Better Safety

Few situations are as sketchy as your vehicle breaking down on a road or highway, especially at night. Regular maintenance can help reduce the probability of getting stranded. Plus, your car will be in better working condition year-round.

Fewer Repairs Needed

Fewer Repairs Needed

When you have the A+ team perform preventative maintenance on your vehicle, you're staying ahead of the repair game. Wait too long to have your car's oil changed, or its engine checked, and you might need emergency auto repair. These problems often happen at the worst times and cost a lot of money. When you keep your vehicle maintained, you can reduce repairs and their cost.

Common maintenance and repair jobs include:

  • Oil Change
  • Brakes
  • Tune-ups
  • Water pumps
  • Radiators
  • Belts & Hoses
  • Fluid Services
  • Suspension
  • Chassis

All services performed by A+ Auto Service will be backed by our Industry Leading 4 Year/ 48,000 Mile Parts and Labor Warranty.

Electrical Maintenance and
Repair in Summerville

Every day, we hop in our cars, crank the ignition, and make our way to whatever destination we're headed to. Most vehicle owners do this without a second thought, but have you ever taken a moment to think about your car's electrical components?

Your vehicle's electric system not only starts your car - it makes your radio, dashboard, and headlights functional. Today, most cars have complex electrical components that are responsible for on-road safety systems and all-wheel drive mechanics.

At A+ Auto, we perform a variety of electrical maintenance work in Summerville, from simple battery replacements to comprehensive re-wiring. Our team of skilled electrical technicians will dial down to the root cause of your issues and provide you with a detailed explanation of what's going on with your car. Once we understand your car's electrical issues, we get to work on solving the problem at a price you can afford.

Some common automobile electrical problems we solve include:

  • Dead Batteries
  • Bad Alternators
  • Bad Battery Cables
  • Blown Electrical Fuses
  • Bad Starter

Engine Repair in Summerville

When it comes to your car or truck, maintaining your engine is arguably the most important task you can take. That's because the engine is like the heart of your vehicle. Without a properly functioning engine, you can't drive anywhere. One of the most common signs that your engine needs service is an oil leak. If you notice a leak, we advise you to bring your vehicle to our experienced mechanic in Summerville, SC, immediately. Driving a vehicle with a leak can cause more damage, which in the end, could cause engine failure and result in very expensive repairs.

Some common engine maintenance services we offer include:

  • Air and Fuel Filter Replacement
  • Spark Plug Replacement
  • Spark Plug Wiring Inspection
  • Throttle Body Services
  • Much More

At A+ Auto Service, we don't stop with routine engine maintenance. Our highly-skilled engine repair technicians can completely rebuild or replace your faulty engine at a price you can afford. If your "check engine" light comes on, don't ignore it - bring it in to our shop before the problem gets worse.

 Auto Mechanic Summerville, SC

Transmission Repair
in Summerville

If your engine is the heart of your car or truck, consider your transmission its circulatory system. Problems with your vehicle's transmission are just as "mission-critical" as those with your engine. Fortunately, with regular maintenance checks and our transmission repair services, your vehicle is in good hands. However, waiting too long to have your transmission serviced can lead to a domino effect of issues. Those problems will be costly and may render your vehicle inoperable.

A few warning signs you may need transmission repair include:

  • Slipping Gears
  • Burning Smell
  • Leaking Fluid
  • Humming or Clunking Sounds
  • Unresponsive Gear Shifts

From minor maintenance services like transmission fluid changes to full transmission rebuilds, we have the tools and trained technicians to handle the job.

 Repair Auto Shop Summerville, SC

Air Conditioning Repair
in Summerville

There are some things in the south that you must have. When it comes to your automobile, you can include air conditioning on that list. In Summerville, the weather doesn't just get hot - it gets really hot, with a lot of humidity. Keeping your A/C maintained helps prevent serious situations where your A/C goes out when you need it the most. Of course, air conditioning isn't just reserved for hot days in the Lowcountry - your car's A/C plays an important role in the winter as well, like defrosting your windows. If you notice strange smells, leaks, or no air conditioning at all, it's time to bring your vehicle to our A/C mechanic in Summerville, SC.

At A+ Auto, we service a wide variety of A/C issues, including:

  • Damaged or Failed Compressor
  • A/C System Leaks
  • Clutch Issues
  • Low Refrigerant Levels
  • Filter Problems
  • Broken Belts
  • Broken Blower Motor
  • Cross Contamination
  • A/C Control Head Malfunctions
 Auto Maintenance Summerville, SC

Vehicle Wheel Alignment in
Summerville

Do you really need to have your wheels aligned when you bring your vehicle in for service? Yes, absolutely. A proper wheel alignment ensures your tires meet the road at the right angle, point straight when they need to, and remain centered in your wheel wells. When your wheels are out of alignment, your gas mileage and ride comfort suffer.

Common signs of misalignment include:

  • Car Pulling to Right or Left
  • Rapid Tire Wear
  • Uneven Tire Wear
  • Noisy Steering
  • Squealing Tires

Not only can alignment issues cause driving to be uncomfortable, but it can also cause a lot of damage to your vehicle. To avoid uneven tire wear and costly repairs, we suggest getting your vehicle alignment checked, which is FREE at A+ Auto.

Free Estimates
 Auto Repair Shop Summerville, SC

Tires & Brakes in Summerville

Few situations are scarier than driving when the brakes go out. Your vehicle's brakes are its most vital safety system. They give you the ability to stop or slow down, so you can avoid serious car accidents and pedestrians in the roadway. Having good brakes can mean the difference between life and death, which is why it is so important that you keep them well maintained. If your brakes are getting worse and worse, it might be time to replace them.

The same goes for your tires - another vital part of your vehicle's makeup. When your tires are worn, you're putting yourself and your family at risk when you drive with them. Tires with worn-out tread won't function properly in adverse conditions, like when you drive through deep standing water on the highway.

A+ Auto Service is a Certified Hercules, General & Continental Tire Dealer. A lot goes into finding the right tire, whether you need basic all-season tires or real-deal off-road rubber. If you don't know where to start on your search for new tires, one of our auto mechanics in Summerville, SC would be happy to help.

When you visit our shop for routine maintenance or new tires in Summerville, be sure to have your brakes inspected while you wait. The last thing you want to do is drive off our lot with brakes that won't stop you.

Some common warning signs that you need brake repair includes:

  • Grinding Noises When Stopping
  • Spongy-Feeling Brake Pedals
  • Shaking Steering Column
  • Squealing and Squeaking Sounds When Stopping
  • Wobbling or Vibration at Highway Speeds
 Auto Body Shop Summerville, SC

Welcome to the A+ Auto
Family

When you trust us with your vehicle, know that we take that trust very seriously. Unlike some of our competitors, we like to treat our customers like family. And when you're like family, you can rest easy knowing your car or truck is in capable hands. Whether you need a simple oil change or a new engine install, we're here for you every step of the way.

Free Estimates
 Car Shop Summerville, SC

Latest News in Summerville, SC

Luxury boat manufacturer to expand Summerville corporate HQ, production facility

A Charleston area luxury boat manufacturer will expand its Dorchester County headquarters with a $10 million investment.The investment by Scout Boats will expand and renovate the company’s corporate headquarters and will facilitate the production of the new 67 LX series yacht, one of the largest outboard-powered sportfishing yachts to be built in the world, according to a news release from the South Carolina Department of Commerce.Scout Boats plans to enlarge its 36-acre campus by expanding and renovating its corporate he...

A Charleston area luxury boat manufacturer will expand its Dorchester County headquarters with a $10 million investment.

The investment by Scout Boats will expand and renovate the company’s corporate headquarters and will facilitate the production of the new 67 LX series yacht, one of the largest outboard-powered sportfishing yachts to be built in the world, according to a news release from the South Carolina Department of Commerce.

Scout Boats plans to enlarge its 36-acre campus by expanding and renovating its corporate headquarters located at 130 Spaniel Lane in Summerville, the release stated. Scout will also build a new 35,000-square-foot facility, which will allow the company to build component parts for its yacht division and support its new product line for the 67 LX series, a 67-foot model that debuted at this year’s Miami International Boat Show in February.

Related content: Summerville boat company plans new yacht, plant expansion

“We meet with the craftsmen and women in each of our four plants every month for award ceremonies, and I often remind them that we ship our boats all over the world to some very affluent customers who choose our brand because of the pride they put into each and every build,” Scout Boats CEO Steve Potts said in the release.

Scout Boats designs and manufactures world-class, luxury models ranging currently from 17 feet to 53 feet, according to the release. The company’s portfolio includes custom, state-of-the-art sportfishing center and dual consoles, and inshore and bay boat models.

“We have a long-standing partnership with Scout Boats and are proud to see its continued growth in Dorchester County,” said South Carolina Secretary of Commerce Harry M. Lightsey III in the release. This expansion underscores not only the strength of South Carolina’s growing boat manufacturing sector but speaks to the ability of our workforce to produce luxury products that are available worldwide.”

Renovations are expected to be complete by spring 2024, and operations are expected to be online by summer 2024.

“Since 1989 Steve Potts and Scout Boats have been important assets to Dorchester County,” Dorchester County Council Chairman S. Todd Friddle said in the release. “We are thrilled at Scout Boats’ newest commitment to our community, their employees and recreational boating. Dorchester County looks forward to supporting many more years of Scout Boats’ growing success.”

LIST: Where to see Santa across the Lowcountry this holiday season

CHARLESTON, S.C. (WCBD) – Santa has a jam-packed schedule this holiday season. Are you wondering where to take the kids to see Santa? Below, you’ll find a breakdown of all the areas Santa will be across the Lowcountry.Summerville – Head to Top Dawg Tavern in Summerville on Dec. 20 from 5 p.m. to 8 p.m. and grab some pictures with Santa. Kids are welcome to attend, and there will be live music from 7 p.m. to 10 p.m., with specials running all night.– Children of Summerville can tak...

CHARLESTON, S.C. (WCBD) – Santa has a jam-packed schedule this holiday season. Are you wondering where to take the kids to see Santa? Below, you’ll find a breakdown of all the areas Santa will be across the Lowcountry.

Summerville

– Head to Top Dawg Tavern in Summerville on Dec. 20 from 5 p.m. to 8 p.m. and grab some pictures with Santa. Kids are welcome to attend, and there will be live music from 7 p.m. to 10 p.m., with specials running all night.

– Children of Summerville can take pictures and give Santa their wish list letters at the Old Time Summerville Christmas Celebration on Nov. 28 from 6 p.m. to 8:30 p.m.

Mount Pleasant

– Support local children’s charities and see Santa and Mrs. Clause by attending Winter Wonderland at The Belle Hall Shopping Center in Mount Pleasant. The event will be Dec. 1 from 12 p.m. to 7 p.m.

– All kids can get a free chocolate pop and a photo shoot with Santa at Mt. Pleasant Towne Centre from Nov. 24 to Dec. 24. To see the photo shoot schedule and make reservations, go to https://mtpleasanttownecentre.com/events/photos-with-santa-claus/

– Ahead of the Folly Beach Christmas Parade, citizens can grab photos with Santa Pierview, Pavilion Ballroom, Dec. 9 from 9 a.m. to 11 a.m. There will be ornament-making craft tables and a hot and cold food buffet. To purchase tickets, visit https://www.tidesfollybeach.com/breakfast-with-santa/?utm_source=third_party_listings&utm_medium=calendar_listing&utm_campaign=santa-breakfast

Isle of Palms

– Eat at Rudolph’s pancake buffet and have breakfast with Santa on Dec. 2 in the Tides Ballroom at Wild Dunes Resort from 8:30 a.m. to 10:30 a.m. Call 877-230-9224 to book a reservation.

Cottageville

– Bee City Zoo’s Wonderland of Lights will feature Santa visits from Nov. 22 to Dec. 31. To purchase tickets and see Santa’s schedule, visit https://www.beecityzoo.com/

North Charleston

– Visit with Santa at the City of North Charleston Christmas Festival and Parade at Felix C. Davis Community Center, Dec. 2, 4 p.m. – 8 p.m.

– Santa’s Workshop will be set up at Northwoods Mall in North Charleston on Nov. 22. To reserve your visit or find visitor hours, click here: https://www.shopnorthwoodsmall.com/store/santas_workshop

Charleston

– Santa will be at the Citadel Mall Mon.-Sat. 11 a.m. to 7 p.m. from Nov. 24 through Dec. 24. You can also make reservations and skip the line at citadelmall.net

– Mr. and Mrs. Claus will be at The Charleston Place on the 2nd-floor landing Dec. 2,9 and 16 from 1 p.m. to 4 p.m.

– The Charleston Santa welcomes visitors at The Best Friend Train Museum every weekend between Thanksgiving and Christmas.

Reservations are required; however, admission is free. Hours are 10 a.m. to 6 p.m. except on Dec. 16, 17, and 23, which will be 10 a.m. to 4 p.m.

– Visit with Santa in the library at The Restoration Hotel on Dec. 9 from 10 a.m. to 12 p.m.

– On Christmas Eve, Santa will be at the Crown Ballroom for a breakfast buffet filled with sweet and savory foods. If you want breakfast with Santa, call 843-990-5460 or make reservations online at https://www.opentable.com/r/hotel-bennett-special-events-charleston. Tickets are $82 per adult and $47 for children under 12.

HOT PROPERTIES: Summerville office space sells for $1.5M

Robert Pratt of Re/Max Pro Realty represented the seller, Jurisprudence LLC, in the sale of 7,022 square feet of office space at 112 W. 4th North St. in Summerville to Ellie Holdings LLC for $1.5 million. Zach Hines of Spencer Hines Properties represented the buyer.Other commercial real estate deals in recent days in the Lowcountry include the lease of a retail space on Camp Road. Trey Lucy and Kevin Shields of Belk Lucy represented the landlord in the lease...

Robert Pratt of Re/Max Pro Realty represented the seller, Jurisprudence LLC, in the sale of 7,022 square feet of office space at 112 W. 4th North St. in Summerville to Ellie Holdings LLC for $1.5 million. Zach Hines of Spencer Hines Properties represented the buyer.

Other commercial real estate deals in recent days in the Lowcountry include the lease of a retail space on Camp Road. Trey Lucy and Kevin Shields of Belk Lucy represented the landlord in the lease of 4,255 square feet in Suite B at 1234-1238 Camp Road on James Island to Tidewater Carts. Christi Copenhaver of Palmetto Commercial Properties represented the tenant.

Hot Properties highlights recently sold or leased commercial properties in the Charleston region. Send in your transactions using our online form.

Robert Pratt of Re/Max Pro Realty represented the buyer, RLP LLC, in the purchase of 1.16 acres of triple-net ground lease space at 3878 Ladson Road in Ladson from 3878 Ladson Road LLC for $1,472,125. Britt Raymond of SRS Real Estate Partners represented the seller.

Jenna Philipp of Palmetto Commercial Properties represented the landlord, RCB Development, in the lease of 2,704 square feet square of warehouse space at 1750 Signal Point Road.

Jenna Philipp of Palmetto Commercial Properties represented the tenant, Sanders Inc., in the lease of 10,103 square feet of industrial space at 7635 Sandlapper Pkwy, Suite 200, from Sandlapper One Associates LLC. Robert Pratt of Re/Max Pro Realty represented the landlord.

Jing “Julia” Donovan of Coldwell Banker Commercial Atlantic represented the tenant, James Pugh, in the lease of 900 square feet of retail space at 1286 Yeamans Hall Road in Hanahan. The landlord, 1268 Yeamans Hall LLC, was represented by Brent Case of Coldwell Banker Commercial Atlantic. The retail business will be a liquor store.

Christi Copenhaver of Palmetto Commercial Properties LLC represented the tenant, Tidewater Carts, in the lease of 4255 square feet of retail space in Suite B at 1238 Camp Road in Charleston from Christi Copenhaver. Kevin Shields and Trey Lucy of Belk Lucy represented the landlord.

David Newman of Harbor Commercial Partners represented the tenant, Formula Automatic Door Co. Inc., in the lease of 2,755 square feet of office space at 2671 Spruill Ave., Unit C, in North Charleston from 2681 Spruill LLC. Clarke Attaway of Lee & Associates represented the landlord.

Jing “Julia” Donovan of Coldwell Banker Commercial Atlantic represented the tenant Vape FX LLC in the lease of 900 square feet of retail space at 1288 Yeamans Hall Road in Hanahan. The landlord, 1268 Yeamans Hall LLC, was represented by Brent Case of Coldwell Banker Commercial Atlantic. The retail business will be a vape shop.

‘We’re going to break our own record,’ Trump tells SC voters

SUMMERVILLE, S.C. (WCSC) - Former President Donald Trump took the stage at a campaign event in Summerville Monday predicting a record-breaking win in the South Carolina Primary as he campaigned for a second term as commander-in-chief.Trump is speaking Monday afternoon at Sportsman Boats in his first visit to South Carolina since the Silver Elephant Gala last month.He told the crowd that his last two years in office were the best two years South Carolina boat builders and South Carolina businesses have ever had, saying that boat...

SUMMERVILLE, S.C. (WCSC) - Former President Donald Trump took the stage at a campaign event in Summerville Monday predicting a record-breaking win in the South Carolina Primary as he campaigned for a second term as commander-in-chief.

Trump is speaking Monday afternoon at Sportsman Boats in his first visit to South Carolina since the Silver Elephant Gala last month.

He told the crowd that his last two years in office were the best two years South Carolina boat builders and South Carolina businesses have ever had, saying that boat builders couldn’t make the boats fast enough.

“When I left the office business was roaring like a 400 horsepower Mercury outboard motor,” Trump said. “But then the economy slammed into a pile of rocks known as crooked Joe Biden.”

He promised to end Biden’s “war on American energy” and reclaim energy independence.

“In other words, we will drill, baby, drill,” he said.

Trump said he won South Carolina twice by record numbers and pledged to do it again.

“We did phenomenally here. We’ve always done well here and we’re going to do it at a level that nobody’s ever seen,” he said. “So we broke the record twice. We’re going to break it a third time. We’re going to break our own record.”

He said he intends to “take back our country and we’re going to make America great again.”

Before Trump’s speech, South Carolina Gov. Henry McMaster told the crowd he went into the State House about a month after Trump went into the White House.

“And South Carolina has been booming ever since,” he said. “But then in January 2021, everything changed.”

McMaster said his administration has had to fight the Biden Administration “every day.” He cited the Biden Administration’s COVID-19 vaccine mandates for military personnel, and accused it of destroying the nation’s borders and the nation’s energy independence.

“From 2016 until now, [the Biden Administration] has been doing anything and everything they could, legal, illegal, ethical, unethical, unheard of, unprecedented, to do one thing: That includes two bogus impeachments and full-of-baloney indictments to do what? To stop one man, to stop our man from being president of the United States,” McMaster said.

Dorchester County deputies said earlier on Monday that Trump’s visit to Summerville would cause delays on Highway 78 from Summerville east of Berlin G. Myers Parkway to Jedburg Road at Mallard Road. Drivers in the area are asked to search for alternate routes if they don’t live or work along Highway 78 and are encouraged to use other entrances to neighborhoods in the area.

Traffic delays are expected to last through about 5 p.m. Monday but the delays could be extended.

Copyright 2023 WCSC. All rights reserved.

Bugs, blood & beatings: Docs reveal claims against Summerville youth facility

SUMMERVILLE, S.C. (WCSC) - Newly obtained documents show dozens of complaints have been filed in recent years against a Summerville youth treatment facility, alleging there are bugs, abuse, dangerously low staffing levels, violent fights and blood and vomit smeared throughout the building.Mary Wilcox’s grandson spent time in that facility, Palmetto Summerville Behavioral Health, earlier this year.“Terror” is how she describes her feelings about the residential facility, which is for children and teens ages 7-1...

SUMMERVILLE, S.C. (WCSC) - Newly obtained documents show dozens of complaints have been filed in recent years against a Summerville youth treatment facility, alleging there are bugs, abuse, dangerously low staffing levels, violent fights and blood and vomit smeared throughout the building.

Mary Wilcox’s grandson spent time in that facility, Palmetto Summerville Behavioral Health, earlier this year.

“Terror” is how she describes her feelings about the residential facility, which is for children and teens ages 7-18 with emotional and behavioral issues.

Her 13-year-old grandson was admitted to the youth residential treatment facility earlier this year.

For weeks, he stayed locked behind the doors of the facility; for weeks he recounted the horror and violence to his grandmother; and for weeks, Wilcox said she fought to get him out.

“[He] was abused in ways that most parents would say would be the worst thing to happen to their child,” Wilcox says.

During phone calls with his grandmother and an in-person visit, he detailed vicious fights, sexual assaults and abuse.

“He was struggling to deal with what was going on, and he attempted to escape,” Wilcox said. “He was handled by a staff member who slammed his head into a chain link fence causing a gash, causing blood to drop down his face.”

Her grandson’s story is not the first troubling one that has been shared. Nearly 200 pages of documents obtained through a Freedom of Information Act request for complaints against the facility in the past few years detail allegations of what some say erupts in the hallways and common areas and what hides, tucked away in patients’ rooms.

The dozens of complaints filed describe alleged bug infestations, inadequate staffing, filthy conditions, overmedicating and a prison-like environment.

One complaint says a staff member attacked a patient.

“On the video, it was observed that a staff member placing [redacted] into a choke hold and then it is observed on camera that same staff member punching [redacted] six times once [redacted] is taken down to the ground,” the complaint states.

Another states a patient was so heavily medicated they fainted. In a different complaint, an employee is accused of grabbing a patient by the shirt, pulling them down and kneeing them in the face.

“It does not surprise me at all,” Wilcox says. “My grandson communicated similar conditions to me. It is very alarming that this happened to my grandson; it’s alarming that children are in the facility still.”

One complaint alleges the facility frequently only has one nurse on duty with 60 patients and was so short-staffed they couldn’t provide proper treatment.

Another states there have been “numerous human rights violations” and claims patients are refused medical treatment and prescriptions.

“Supervisors explicitly tell staff to ‘treat them like prisoners because they are here for punishment’ rather than treating the patients with compassion as they go through treatment,” the complaint states.

Another complaint describes cockroaches and ants crawling around and blood and vomit smeared inside.

“[Palmetto Summerville] should be investigated,” Wilcox says. “They need to be checked out. They need to be monitored, and they need to be held accountable.”

The State Department of Health and Environmental Control is the agency responsible for investigating complaints against health facilities like Palmetto Summerville. It can also penalize them.

“When there is noncompliance with the licensing standards, the facility must submit an acceptable written plan of correction to DHEC that must be signed by the administrator and returned by the date specified on the report of inspection/investigation,” an email from DHEC states. “When DHEC determines that a facility is in violation of any statutory provision, rule, or regulation relating to the operation or maintenance of such facility, DHEC, upon proper notice to the licensee, may impose a monetary penalty, and deny, suspend, or revoke licenses.”

Last month, DHEC investigated two complaints against Palmetto Summerville, but no violations were cited, according to officials. In August, however, the facility was fined $19,000 for nine violations.

“DHEC executed a consent order with the facility in August after it was determined that it was appropriate to impose a civil monetary penalty for violations of Regulation 61-103,” the email from DHEC states.

Some of those violations, documents show, include failing to have a registered nurse immediately accessible by phone and available within 30 minutes, failing to notify DHEC of a serious accident or incident within 24 hours, failing to make sure residents were free from harm and failing to make sure medications were available for administration.

“[Patients] are further traumatized,” Wilcox says. “They are further placed into a downward spiral by being in these facilities.”

That downward spiral and that trauma, she says, prevent any effective treatment for the children who spend time at Palmetto Summerville and similar facilities.

Some studies show that could be right.

One study shows there’s not enough research to know if the interventions — therapy, activities and treatments — inside these facilities are effective or an effective use of money.

“We also don’t know a lot about what the, what treatments they’re actually getting because we don’t necessarily see the day-to-day life of these kids in these facilities,” Roderick Rose, an associate professor at the University of Maryland Baltimore and researcher in the study, says.

A common trend in the facilities: Medication. One study shows about 90 percent of stays at facilities analyzed included an antipsychotic medication, even though only 3 percent of patients were diagnosed with a psychotic disorder.

“You also see just a lot of medicating children,” Rose says.

For her grandson, Wilcox believes the best treatment has been being back home. He’s in school and playing basketball and is doing better. The trauma from the facility still lingers, however, and Wilcox says she prays other children can get the help they need outside of the gates of Palmetto Summerville.

“I am so very grateful that he is one child that escaped being in the situation he was in long,” she says. “Other children, as well, to be rescued, which is a most appropriate word. They need to be rescued from these facilities.”

Norman Bradley, the director of risk management and performance improvement for Palmetto Summerville Behavioral Health released this statement:

Due to HIPAA patient privacy laws, we cannot offer comment on specific patients or their care.

Palmetto Summerville Behavioral Health takes all allegations of abuse seriously and completes full investigations as warranted. Any and all allegations required to be reported to the Department of Health and Environmental Control have been done, and necessary action plans have been implemented to address the issues raised. Recent site visits by DHEC have been positive and have resulted in no findings.

Palmetto Summerville Behavioral Health is a residential treatment facility for girls and boys ages 7 to 18, in need of a highly structured, therapeutic environment. Our patient satisfaction scores reflect the care that is delivered by our compassionate and dedicated team.

Copyright 2023 WCSC. All rights reserved.

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